Don’t you just love the buzz inside the production floor?
Its beginning to dawn on me that this is probably where I belong.
Inside, people are sitting side by side while headsets are strapped to their heads and an extended cord that serves as the microphone is within inches from their lips while they murmur and shower saliva to the foam at the same time.
There is a buzz. You can hear it. Its so audible you feel like you can cut it with a knife. Take off your headset and listen to that familiar buzz among the floor. There is a series of “Thank you for calling..” spoken in unison, there are people slamming their desks, people grunting in frustrating, people pulling at their hair in exaggeration and even people stifling their laughter while touching the mute button. There is a buzz and the beehive is the whole site.
Outside, several people are talking in groups while smoke billows out from their circles. Their fifteen minute paid breaks are spent smoking and they can well already estimate that one stick can make up almost 10 minutes and the rest of the minutes are spent going up the elevator and setting up their stations again. That 10 minutes can also be spent eating lunch. Tops.
The pantry is also filled with people wearing lanyards in blue marking the center’s name and the logo. You would think they are speaking in tongues when they began mumbling about Selex, Expert, and schedule changes because as far as you are concerned, its too much jargon for you. They were just talking about their previous calls and their customers that affected them so much because either they made them cry or they made them mad.
Sched Ads, memos, Avayas and ptos, avail, auxs, are forever a daily mantra. They populate the entire floor with it. There are supervisors whom you call on their first names and have drinking sprees with at 12 noon.
There are people relocated from all over the country. There are Ilokanos, Kagay-anons, Davaoeños, Ilonggos, etc. There are people from Dumaguete, Bacolod, Iligan, San Carlos, General Santos and even provinces you haven’t even heard of. Its a diverse world full of all kinds of languages spoken in different accents but when they are on the phones they all sound the same.
They all look the same, too. They all must have the same makeup artist because their eyes are dark and deep and trying to hard to achieve the smoky-eyed look unsuccessfully.
Sigh. This is my buzz. This is my beehive. I probably haven’t known any other world besides this. Come on and be my world.